Support
Help for Spectraforge products.
Installation, licensing, refunds, and practical workflow questions. We keep support simple and direct.
Downloads
Your Lemon Squeezy receipt contains the product download and purchase licence key. Use the matching licence page to create the offline unlock file for Silk or Gloss.
Installers
Use the installer from your Lemon Squeezy receipt. Silk ships as AU/VST3 on macOS and VST3 on Windows; Gloss ships as AU/VST3 on macOS, VST3 on Windows, plus Standalone.
Licensing and refunds
Licences cover your personal machines. Refunds are available within 30 days unless checkout states otherwise, and statutory consumer rights still apply.
Direct help
Email info@spectraforgeaudio.com for install problems, licence help, workflow questions, refunds, or bug reports. Include your product, version, OS, and the steps to repeat the issue when you can.
For bug reports
The fastest fixes come from a tight report. Send the details below, and attach a short audio example or screenshot if it helps explain the issue.
Licence recovery
Lost licence file
Use the matching licence page again with the Lemon Squeezy key and purchase email from your receipt. If you no longer have the receipt, email support from the purchase email address with the product name and any Lemon Squeezy order ID you can find.
Changed email address
Email support from the original purchase email when possible. Include the new email address, product name, Lemon Squeezy order ID, and enough receipt detail to verify the order without sending raw licence keys in the first message.
Refunded, disabled, expired, or wrong-product Lemon Squeezy keys are not eligible for new offline licence files. Normal offline licence files do not expire unless Lemon Squeezy returns an expiry date for that purchase licence.
Send safe diagnostics
We want enough detail to help without asking you to expose private work. Start with the smallest useful diagnostic details.