Support
Silk downloads and support.
Downloads, activation, compatibility, and direct help with Silk.
Email supportinfo@spectraforgeaudio.com
Already bought Silk?
Step 1
Download your installer
Open your Lemon Squeezy receipt or My Orders to get the macOS or Windows installer and your purchase licence key.
Find my orderStep 2
Create your activation file
Use your purchase email and Lemon Squeezy licence key on the Silk activation page, then download Silk.silk-license.
Activate SilkStep 3
Import it into Silk
Open Silk in your DAW, choose Import License in the licence overlay, and select the downloaded file, not the purchase key. After activation, Silk works offline.
Read the setup instructions
Before you buy
- macOS
- macOS 11 or later. AU and VST3. Use AU in Logic Pro.
- Windows
- 64-bit Windows 10 or later with an x64 VST3 host.
- Your DAW
- Silk needs a host that supports these formats. It supports mono and stereo layouts. There is no AAX or standalone customer build.
- Trying Silk
- Try your selected audio clip in the website demo or hear the archive comparisons. There is no downloadable plugin trial. Explore Silk before buying; purchases include a 30-day money-back guarantee.
For a compatibility check, email your computer model, operating system, and DAW version before buying.
The manual covers Silk 1.1.0, included in current purchase downloads. Its changed processing can alter the sound of saved projects; read the update guidance before replacing a working version.
Installation or sound issues
Restart or rescan your DAW after installation. The troubleshooting guide covers missing plugins, activation errors, latency, and controls that seem inactive.
Include these details when you email
- Product version, operating system, DAW version, and plugin format.
- What you expected, what happened, and the steps that repeat it.
- Sample rate and buffer size for audio or performance issues.
- Purchase email or order ID for download and activation issues.
Start with error text or a screenshot. Keep licence keys and private session files out of your first email; we can ask for a small diagnostic sample if needed.
Lost receipt or changed email?
Find your purchase in My Orders. You can generate a replacement activation file with the original purchase email and key. If you cannot access the receipt, email support with your product and order ID. Use the original purchase email when possible.
For an email change, include your old and new addresses so we can verify the purchase. Refunded or disabled keys cannot create new activation files.
Refunds and your licence
If Silk is not right for you, email info@spectraforgeaudio.com within 30 days of purchase with your order details to request a refund. Refunds are handled through Lemon Squeezy.
The Silk EULA permits one seat on up to three computers you own or control, for commercial or non-commercial projects. Separate users need separate seats. Your licence covers the purchased version family; future paid major upgrades are separate. See the purchase terms for full details.
Existing Gloss customers
Your purchase downloads remain in your receipt. Use the Gloss activation page or Gloss manual, or email us for help.