Privacy policy

Who this covers

This policy covers the Spectraforge Audio website, product purchase support, offline licence-file generation, and direct support for Silk, Gloss, and Fold. The operator and data controller is Spectraforge Audio Ltd, 41 Northampton Road, Bromham, Bedford, MK43 8PB, United Kingdom. Contact us at info@spectraforgeaudio.com for privacy questions or requests.

Information we collect

We collect the information needed to run the store, support customers, and protect the products. This can include your name, email address, purchase details, Lemon Squeezy order and licence identifiers, support messages, product/version details, operating system, DAW or plugin format when relevant, and consent choices for optional analytics.

Payment card details are processed by Lemon Squeezy and its payment providers. We do not receive or store full card numbers. When you generate an offline licence file, the website validates your Lemon Squeezy licence key and purchase email before returning the signed product licence file.

How we use it

We use purchase and licence data to deliver software, verify purchases, create offline licence files, prevent licence abuse, and handle refunds or disputes. We use support data to answer your request and diagnose product issues. We use optional analytics only when you consent, to understand whether the site and marketing are working.

We do not sell your personal data. The installed Silk and Gloss plugins process audio locally, and Fold handles files locally. The optional website audio demo processes only the excerpt you choose and explicitly submit, as described below.

Product audio and local files

Silk and Gloss process audio locally on your machine. Fold packages the files you choose locally. These installed products do not send us your music, stems, project folders, handoff notes, or local file paths.

Website audio demo

When you press Process in the website demo, your browser sends only your selected excerpt of up to 20 seconds to our audio-processing service. Your original filename and the rest of the recording are not sent. We use the excerpt solely to return your Silk comparison; it is not published, sold, or used to train models. No account is required.

Temporary input and output files are deleted after processing, including failed requests. Interrupted jobs are cleaned up when the service recovers. The comparison remains in your browser until you replace it or leave the page. Hosting services may retain ordinary security logs such as request time, IP address, and response status; our demo does not log audio contents or filenames.

Analytics and advertising

With your consent, we may use analytics or advertising tools such as Google Analytics and Meta Pixel to measure page views, checkout interest, and campaign performance. You can accept or decline optional analytics and advertising in the cookie banner. If you decline, those optional scripts do not load from this site. Open Privacy settings at any time to change your choice.

Service providers

We use service providers to operate the business, including website hosting, checkout, licence validation, email/support handling, analytics when consented, release downloads, and security. Key providers may include Lemon Squeezy for checkout, payments, taxes, refunds, downloads, and Lemon licence keys; Vercel for website hosting; Google Analytics for optional site analytics when configured and consented; Meta for optional advertising measurement when configured and consented; and email or support tools used to receive and answer messages.

Retention

We keep purchase, licence, refund, and support records for as long as needed to provide the products, meet accounting and legal obligations, resolve disputes, prevent fraud, and maintain licence access. We keep optional analytics data according to the retention settings of the analytics provider and our business need for campaign reporting.

International transfers

Some providers may process personal data outside the UK or European Economic Area. Where that happens, we rely on the provider's applicable data-transfer safeguards, such as adequacy decisions, standard contractual clauses, the UK International Data Transfer Agreement or Addendum, or another lawful transfer mechanism. Email us if you need more information about the safeguards for a specific provider.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. To withdraw consent for optional analytics and advertising, open Privacy settings and choose the option to decline them. To make a personal-data request, email info@spectraforgeaudio.com.

If you are in the UK and you are unhappy with how we handle your privacy request, you can contact the Information Commissioner's Office at ico.org.uk/make-a-complaint.

Security

We use reasonable technical and organisational measures to protect customer data and private signing keys. Do not send raw licence keys, private client files, unreleased music, or sensitive local paths in an initial support email unless we specifically ask for a safe diagnostic sample.

Changes

We may update this policy as products, providers, or legal requirements change. Material changes will be published on this page with a new effective date.

For a plain-English summary of checkout, privacy, local-file handling, and support safeguards, see Legal and trust.